Part of Social Media Marketing
Community Management
Replies, DMs, comment moderation handled under Social Media Marketing so the page never goes silent. The brand voice stays consistent every time someone in your audience reaches out.
- Retainer, per lead or per close
- A named outcome, in writing
- Reports into the Friday read
Tell us about your business
Reply within one business dayBefore and after
Where you are, and where this gets you.
Today
DMs go unanswered for days. Comments get likes but no replies. A bad review sat for three weeks before anyone saw it. Sales-qualified DMs sit in the inbox while the lead cools.
After the engagement
Replies and DMs answered within your chosen SLA. Sales-qualified DMs routed to your team inside an hour. Bad reviews handled per a pre-approved playbook. One voice across every interaction.
What ships
The work, named up front.
Each line is something you can open, read, or log into when the engagement ends.
- Reply + DM management (response SLA you pick)
- Comment moderation across all platforms
- Crisis-comment playbook with pre-approved language
- Sales-qualified lead escalation path to your team
- Monthly read on volume, sentiment, escalations
How it runs
Sprint by sprint.
Sprint 0
Voice document + crisis playbook + escalation tree
Sprint 1
Go live with first SLA enforcement
Monthly
Volume + sentiment read, playbook updates
Fit
Who this is for, and who it is not.
We would rather tell you now than three sprints in.
A good fit if
- Brands where DMs are a real lead channel
- Service businesses where review responses matter to local search
- Operators with social presence but no dedicated community manager
Not the right fit if
- Brands without enough volume to justify the SLA layer
- Anyone wanting fully autonomous responses with no human escalation
What we will not ship
- Generic responses that ignore the voice document
- Crisis responses without pre-approved language
- Sales-qualified leads sitting in a queue without escalation
What we need from you
- Account access to all managed platforms
- Escalation tree (who handles a sales DM, who handles a crisis)
- Existing FAQs, sales scripts, and product documentation
Sits under
Questions owners ask
About Community Management.
Will replies sound like us, not like an agency?
What about negative reviews or PR risk?
What's the realistic response SLA?
Not sure this is the one?
Tell us what you are seeing. We will tell you whether this is the fix, which plan fits, and what we would skip.
Frontend Horizon, Dallas, TX
Your site should be paying for itself. Let's find out together.
Take ten minutes with us. You will leave knowing where your site stands and what we would do first, whether or not you hire us.
- Monthly retainer
- Pay per lead
- Pay per close
- A written read every Friday